Privacy Policy

ORELROOT respects your privacy. This Privacy Policy explains how information may be handled when you visit orelroot.cc or contact us for customer support.

1. Information you choose to provide

This website does not require you to create an account or submit a website form. If you contact us by email, we may receive the information you include in your message, such as your name, email address, Amazon order number, and the details of your question or request.

Please do not send sensitive personal information that is not necessary for us to assist you.

2. Technical information used to operate the website

Our hosting, DNS, security, and delivery providers may process technical request information needed to deliver and protect the website, such as IP address, browser or device information, requested pages, timestamps, and security-related signals.

We do not use this website to run third-party behavioral advertising, and we do not intentionally place advertising cookies on the site. Some infrastructure providers may use strictly necessary technologies to provide security, routing, or performance services.

3. How we use information

We may use information to respond to customer inquiries, provide product or order-related support, operate and secure the website, troubleshoot technical issues, prevent abuse, and comply with applicable legal obligations.

4. When information may be shared

We may use service providers that help us operate the website and email routing. Those providers may process information on our behalf as necessary to provide their services. We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or services.

When you follow a link from this website to Amazon or another third-party service, your activity on that service is governed by that third party's own privacy practices.

5. Sale and advertising-related sharing

We do not sell personal information. We do not use this website to share personal information for cross-context behavioral advertising.

6. Data retention

We retain customer-support correspondence and related information only for as long as reasonably necessary to respond to requests, maintain appropriate business records, resolve disputes, protect the service, or meet legal obligations.

7. Security

We use reasonable administrative and technical measures intended to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

8. Your choices and privacy rights

Depending on where you live, you may have rights regarding personal information, such as requesting access, correction, or deletion. To make a privacy request, contact us at [email protected]. We may need to verify a request before acting on it.

9. Children's privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

10. International visitors

Because our website and service providers may operate in multiple countries, information may be processed outside the country where you live, subject to applicable safeguards and law.

11. Changes to this policy

We may update this Privacy Policy as our website or practices change. The date above shows when this policy was last updated.

12. Contact us

For privacy questions or requests, email [email protected].